Apple TV free offer
My free offer which included a year's free subscription has suddenly vanished. What is the reason?
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Which offer? There are offers for Apple TV+ from Apple, from third party device manufacturers, and from telecom providers.
Did you redeem the offer yet? You don’t need a any message to redeem the offer.
The redeem button for Apple’s offer will appear in the TV app on your qualifying device.
If you had redeemed and had the subscription, and it vanished, then either it was canceled by the user, or you are no longer signed in with the account that has the subscription.