Can’t update iPhone XR or make calls

Hi Serena5157,

Welcome to the Apple Community.

Wondering if you have enough free space on your phone for the iOS update,

and whether there is an error message that would help troubleshoot.

Apple Support have articles online that may help guide you.

Update your iPhone, iPad, or iPod touch

https://support.apple.com/en-us/HT204204

If you can't update or restore your iPhone, iPad, or iPod touch

https://support.apple.com/en-us/HT201263

If your iPhone, iPad or iPod touch won’t update

https://support.apple.com/en-us/HT201435

If you see the Restore screen on your iPhone, iPad, or iPod touch

https://support.apple.com/en-us/HT203122

If you see "Software update is required to connect to your iOS device" on your iPhone, iPad, or iPod touch

https://support.apple.com/en-us/HT208831

If you see an Update Failed or Apple Pay Not Available alert after iOS update or restart

https://support.apple.com/en-us/HT208733

Hope this helps you troubleshoot :-)

Serena5157 Said:

"I need help please???: I can’t update my IPhone XR or make calls"

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Whom to Contact:

For Calls: Contact your Carrier, as they they are the one who provide you with the service of Cellular.

Troubleshooting Updates:

Server Error:

There is likely an error connecting to Apple's servers.

To Check for Updates:

Use a Computer and Ethernet:

Start with attempting an update through use of a computer. If you cannot use Wi-Fi, then use Ethernet.  Go Here: Update your iPhone Using a Computer - User Tip. On the computer, you would connect it through Ethernet, going directly into your router. For a Mac (or PC) that does not have Ethernet, this would be the adapter to use: Belkin USB-C to Gigabit Ethernet Adapter - Apple