Trying to backup iPhone 6S Plus

Question

Trying to backup iPhone 6S Plus

I can't seem to backup my phone to iTune or iCloud. Several years ago when I set up my iCloud account I set up a new email account that I no longer have access to and I can't seem to update to a new iCloud account because I can't remember the password to the old account. I'm trying to download text messages and photos from my iPhone 6S Plus to my Windows PC (or to the iCloud) so that I can use a 3rd party app to access my saved text messages. None of these 3rd party apps will work unless I am able to backup my phone, I can't seem to do that without access to my iCloud account (I have access to my phone and the App store, but that's because I set those up with a different email account)

ANY HELP WOULD BE APPRECIATED....

Posted on Sep 19, 2021 3:01 PM

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Answer 1

Eric Root

Level 10

685,311 points

Sep 19, 2021 5:25 PM in response to ArgentPowerInc

If you forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.

Apple ID - Manage -

Apple ID – Forgot Password *

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Answer 2

Sep 20, 2021 8:29 AM in response to ArgentPowerInc

Most solutions will involve recovering the Apple ID information used to set up the phone and/or account.

If necessary and you are willing to wait, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).

Note that the above will completely erase the device.

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Answer 3

Eric Root

Level 10

685,311 points

Sep 20, 2021 10:38 AM in response to ArgentPowerInc

For the password reset, see if you can get a Rescue or Notification email option.

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Answer 4

Sep 20, 2021 9:39 AM in response to Limnos

I have my Apple ID and password and can access my phone that way, but I set up my iCloud account with a different email address and password and I can't remember it. And since I can't access that email account, iTunes won't let me backup my account. I need to be able to save some text messages for an upcoming court case and I can't reset my phone or I will lose them. I bought a new phone, but I need to save the messages from my old phone....

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Answer 5

Sep 20, 2021 7:54 AM in response to Eric Root

This was the response I got;

VERIFICATION FAILED

This Apple ID has been locked for security reasons. Visit iForgot to reset your account

(https://iforgot.apple.com)

Unfortunately, it sends the unlock code to an email account that I set up 5 years ago and have

never used and I don't remember the password to that account. Is there any other way to set up

a NEW iCloud account on this phone. I don't even need to access the pics on the old iCloud account,

I just need access so that I can backup my iPhone 6S plus to my laptop since I am switching phones....

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Trying to backup iPhone 6S Plus

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