Apple TV problem loading content

We recently started receiving this message when using Apple TV plus. All the other streaming apps work. So it’s not our internet connection.

Posted on Sep 20, 2021 12:50 AM

Similar questions

apple tv error avf 11870 I have error on tv, when connecting via apple tv, error avf 11870 OS 6722 how to fix this?
11069 3
Amazon Prime not working on Apple TV I have an Apple TV model A2169 (64GB) and I have watched Amazon Prime for ever through the Amazon prime app. Now for the last 30 days I keep getting an error : Something went wrong, Please try again later. For more help, go to amazon.com/videohelp. The apps starts to play the video, then it pops up the error message. BUT the program is still playing in the background with sound but i can not get a picture. I have tried every Apple support suggestion. close the app and restart, close the app and power cycle the apple tv, delete the app and reinstall, set the tv back to factory settings. None of these are fixing the problem. What do I do?
37590 28
NFL + Premium not working on apple tv 4k I am a subscriber to the $79.99 NFl + Premium plan and it has recently stopped working on my Apple TV 4k. When you try to click on an old game to watch it directs me to a screen to purchase NFL + and Premium. On this screen it acknowledges my current plan is the $79.99 plan but nothing associated with that plan will play. I have tried logging out of the app and logging back in. I have also tried deleting the app and re-installing it and logging in again and even attempted to restore purchase. Also I have given the apple tv 4k multiple power cycles while trying all of this. After resetting my password on the mobile app my account will play all of the content on my phone but it is not working on the apple tv 4k. Can someone help me fix this? Also attached is a screen shot from my 4k apple tv. Thanks, Allen
8101 17

1 reply

Urquhart1244

Level 10

147,520 points

Sep 20, 2021 6:16 AM in response to kristinfromsaugus

Something seems to be blocking the app from communicating with the remote servers.

Try this for the misbehaving app:

Force-quit the app, then relaunch and try again.
If the issue persists, force-quit the app, restart the Apple TV box, then relaunch and try again.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV problem loading content

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up