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Level 1

8 points

Microsoft Silverlight for Mac

My employer has switched to an online payroll system which requires employees to download special software: Microsoft Silverlight so I can view pay stubs and scheduling. My laptop is a PC and apparently already had the software installed. I clicked on the link on the site, entered my user name and password and got in with no problem.

The problem is that Silverlight will not work on the Mac. I can download and install it, but when I try to use it to enter the company site all I get is a blank/white browser window. I've tried Firefox and got the same result. Any ideas?

I MAC, Mac OS X (10.6.4)

Posted on Aug 3, 2010 6:42 PM

19 replies

Oct 16, 2010 2:12 PM in response to TMcClain

I also use eHUB ... I get the whitescreen after the eHUB loading screen.

I have the newest version of silverlight installed, and everything else is up to date. It is does not appear to be a "user agent" issue, as I have tried every setting in Safari's Developer menu...

I found a solution that worked for some, and that was to copy arial.tts to the library/fonts/ folder in the root of my startup drive. This did NOT solve the issue for me, but did for others online.

Is it possible that my employer used a different font? If they used a different font, would this cause a white screen as well?

JesseK.

Level 1

0 points

Oct 18, 2010 12:00 PM in response to MikeCWest

It appears to be related to javascript. Additional testing is being done to determine a root cause.

Thanks for the additional debug/research info. I have forwarded it to our lead developer.

TMcClain Author

Level 1

8 points

Jan 1, 2011 11:15 AM in response to TMcClain

Its working now. I just downloaded an update for "flip for mac" which included Silverlight. I didn't think it would fix the problem, but I thought "what the ****". Sure enough, it worked.

JesseK.

Level 1

0 points

Jan 3, 2011 7:25 AM in response to TMcClain

We just released a fix for this issue at the end of last week. For the best experience, use the newest version of Firefox.

Microsoft Silverlight for Mac