You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macbook Pro won't charge

My brand new Macbook Pro Model A2338 won't charge. Any ideas?

Posted on Sep 20, 2021 9:33 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 20, 2021 9:41 AM

Ulysses Jones wrote:

My brand new Macbook Pro Model A2338 won't charge. Any ideas?


Apple MacBook Pro 13-Inch "M1" 8-Core 3.2 (2020) Specs


You can try— Shut down, close the lid 30 secs+ , reboot as normal.

If no resolve try SafeBoot https://support.apple.com/en-us/HT201262 to sort anomalies.



If battery charging is paused or on hold on your Mac

https://support.apple.com/en-us/HT212049


If your USB-C power adapter isn't charging your Mac notebook

https://support.apple.com/en-us/HT204652


5 replies
Question marked as Top-ranking reply

Sep 20, 2021 9:41 AM in response to Ulysses Jones

Ulysses Jones wrote:

My brand new Macbook Pro Model A2338 won't charge. Any ideas?


Apple MacBook Pro 13-Inch "M1" 8-Core 3.2 (2020) Specs


You can try— Shut down, close the lid 30 secs+ , reboot as normal.

If no resolve try SafeBoot https://support.apple.com/en-us/HT201262 to sort anomalies.



If battery charging is paused or on hold on your Mac

https://support.apple.com/en-us/HT212049


If your USB-C power adapter isn't charging your Mac notebook

https://support.apple.com/en-us/HT204652


Sep 20, 2021 9:43 AM in response to Ulysses Jones

If you purchased this new MacBook Pro directly from Apple within the last 14 days, I suggest that you return it for either a full refund or replacement. If past then, you can try reviewing these support articles to see if they can help:

Macbook Pro won't charge

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.