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Macbook Pro won't charge

My brand new Macbook Pro Model A2338 won't charge. Any ideas?

Posted on Sep 20, 2021 9:33 AM

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Question marked as Top-ranking reply

Posted on Sep 20, 2021 9:41 AM

Ulysses Jones wrote:

My brand new Macbook Pro Model A2338 won't charge. Any ideas?


Apple MacBook Pro 13-Inch "M1" 8-Core 3.2 (2020) Specs


You can try— Shut down, close the lid 30 secs+ , reboot as normal.

If no resolve try SafeBoot https://support.apple.com/en-us/HT201262 to sort anomalies.



If battery charging is paused or on hold on your Mac

https://support.apple.com/en-us/HT212049


If your USB-C power adapter isn't charging your Mac notebook

https://support.apple.com/en-us/HT204652


5 replies
Question marked as Top-ranking reply

Sep 20, 2021 9:41 AM in response to Ulysses Jones

Ulysses Jones wrote:

My brand new Macbook Pro Model A2338 won't charge. Any ideas?


Apple MacBook Pro 13-Inch "M1" 8-Core 3.2 (2020) Specs


You can try— Shut down, close the lid 30 secs+ , reboot as normal.

If no resolve try SafeBoot https://support.apple.com/en-us/HT201262 to sort anomalies.



If battery charging is paused or on hold on your Mac

https://support.apple.com/en-us/HT212049


If your USB-C power adapter isn't charging your Mac notebook

https://support.apple.com/en-us/HT204652


Sep 20, 2021 9:43 AM in response to Ulysses Jones

If you purchased this new MacBook Pro directly from Apple within the last 14 days, I suggest that you return it for either a full refund or replacement. If past then, you can try reviewing these support articles to see if they can help:

Macbook Pro won't charge

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