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cracked on back

me iPhone XS has a crack on the back & the device is filly functional, can it still be traded in.

iPhone XS, iOS 14

Posted on Sep 20, 2021 9:45 AM

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Question marked as Top-ranking reply

Posted on Sep 20, 2021 9:56 AM

Hi there,


For the question of "Is the iPhone in good condition?" during the trade in process, you will answer no.


For more information, visit: Apple Trade In - Apple

2 replies

Sep 20, 2021 12:06 PM in response to bosslady38

Only Apple can answer that. Typically no if the back glass is cracked. The phone can't be repaired as the back glass is fused to the phone. If you were take the phone to Apple for repair, they would offer the opportunity to purchase an Out of Warranty replacement phone at about 60% of the cost of the phone when new. Given that, it's not too likely they will offer a trade value for a damaged phone, which can't be fixed.

cracked on back

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