You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

cracked on back

me iPhone XS has a crack on the back & the device is filly functional, can it still be traded in.

iPhone XS, iOS 14

Posted on Sep 20, 2021 9:45 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 20, 2021 9:56 AM

Hi there,


For the question of "Is the iPhone in good condition?" during the trade in process, you will answer no.


For more information, visit: Apple Trade In - Apple

2 replies

Sep 20, 2021 12:06 PM in response to bosslady38

Only Apple can answer that. Typically no if the back glass is cracked. The phone can't be repaired as the back glass is fused to the phone. If you were take the phone to Apple for repair, they would offer the opportunity to purchase an Out of Warranty replacement phone at about 60% of the cost of the phone when new. Given that, it's not too likely they will offer a trade value for a damaged phone, which can't be fixed.

cracked on back

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.