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User profile for user: JoeCar3
JoeCar3 Author
User level: Level 1
5 points

Updates on MacBook Pro

I'm not able to update or upgrade my MacBook Pro. Receiving error message that network connection is lost even when I am still connected.

MacBook Pro 15″, macOS 10.14

Posted on Sep 20, 2021 11:48 AM

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User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
188,406 points

Posted on Sep 20, 2021 12:30 PM

JoeCar3 wrote:

I'm not able to update or upgrade my MacBook Pro. Receiving error message that network connection is lost even when I am still connected.



See if there is anything here: If an error occurred while updating or installing macOS


In General—

Disable any VPN or Proxy servers you are using

Uninstall all third party apps that are Cleaners/Optimizers/Anti-Virus

Power Cycle your router

Do a safe boot if necessary  https://support.apple.com/en-us/HT201262


https://support.apple.com/guide/mac-help/troubleshoot-connecting-mac-internet-mchlp1202/mac


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Question marked as Top-ranking reply
User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
188,406 points

Sep 20, 2021 12:30 PM in response to JoeCar3

JoeCar3 wrote:

I'm not able to update or upgrade my MacBook Pro. Receiving error message that network connection is lost even when I am still connected.



See if there is anything here: If an error occurred while updating or installing macOS


In General—

Disable any VPN or Proxy servers you are using

Uninstall all third party apps that are Cleaners/Optimizers/Anti-Virus

Power Cycle your router

Do a safe boot if necessary  https://support.apple.com/en-us/HT201262


https://support.apple.com/guide/mac-help/troubleshoot-connecting-mac-internet-mchlp1202/mac


Reply

Updates on MacBook Pro

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