You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Airtags stopped working with iOS15 update

Hey guys,


I upgraded to iOS15 last night and now all of my Airtags have disappeared from my profile. They are not listed in the Find My app. (I did get a warning though that I'm being followed by an unknown Airtag as if my Airtags belonged to someone else).


I did a factory reset on one of the Airtags and tried to re-add it to my profile. My iPhone 12 Pro picked it up immediately but then spat out an error "Could not connect to Airtag" as soon as I tried to give it a name. Thought the Airtag might be faulty so I factory reset another one and same issue.


I saw this was coming up as a bug in the Beta but thought it would have been fixed for the final release.

Anyone had this issue and know how to fix it?



iPhone 12 Pro

Posted on Sep 20, 2021 11:07 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 21, 2021 8:31 AM

I seem to have solved the problem with the age-old "Switch it off then on again" method. Turned off the iPhone, waited a few seconds, turned it back on and the Airtags were back in Find My and I could add the factory reset tag again.

3 replies

Airtags stopped working with iOS15 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.