IOS 15 - Text replacement missing after ios 15 update

Oh boy that’s not great.

Did Apple suggest a complete hard reset yet? Of course only do this after a full back up.

Did you already try signing out from your Apple ID on your iPhone and MacBook and then signing in first on your MacBook and second on your iPhone.

Again make sure you have backed up both before signing out.

When I had issues with Text Replacement I did this and it seemed to solve it but of course if you have already done that and have had no luck then persist with Apple Support.

Hope it will solve for you soon.

https://support.apple.com/en-gb/HT208242

Oh boy that again? I haven’t updated to iOS15 as yet, I know to my cost that Apple’s new releases are fraught with issues. I had this issue at some stage during a new update and it took years for it to be sorted. If you are syncing with your Mac you may notice that your iCloud is potentially logged out there and therefore make sure you are logged in iCloud on ALL your devices first. It’s just one possible option. There’s good advice on Apple support, but search carefully when logging out and back in again. Then restarting devices is always a good option too. Good luck, hope they come back for you.

https://support.apple.com/en-gb/guide/icloud/mmfc0f1e2a/icloud

My text replacements all stay in the list, but the only way they work is if I go into each one and re-save immediately before I use one. I’m not sure when they are leaving the phone’s memory, but I definitely have to re-save each day to put them back into memory. I hope Apple sees this thread. This started happening years ago for me.

Are you sharing an Apple ID with anyone?

I know this doesn't help. I have had this issue in the past and was very very concerned with updating to iOS15.0, but I did in the end, only recently update to 15.1 and then 15.2 and my text replacement has been totally unaffected. Please reach out to an Apple engineer, there must be something unique with your iCloud account and syncing I suspect. Success!

Best, M ツ

I read this earlier today and when to my text replacements on my iPhone 13 Pro with iOS 15.2. I've had all of the versions of iOS 15 on my device and never lost any of my text replacements and added one after I read this and it is still on my device after hours. I'm not saying that you are not experiencing an issue, but I'm not sure what else can be done.

In my experience with faults the apple service center can't be of any use at all. You have to speak to tech support over the phone as they have the ability to escalate. Once I got my issue escalated, I had someone work with me for literally weeks until it was resolved and one of the methods we used to get evidence for tech support was to video the instance where things disappeared. Tech support can also ask you to run a diagnostic check and send that file over to them for further analysis.

My problem was disappearing passwords from my iPhone and iPad although they stayed in place on my Mac.

I looked back at my notes for the issue I had with disappearing passwords and how I managed to detect the exact point that they disappeared from my iOS devices. The sequence was as follows:

• Can you have your MacBook and iPhone close together.
• Open them both at text replacement.
• Set auto-lock on iPhone to never: settings>display & brightness>auto-lock
• Do you have another phone or camera whereby you can take a video?
• Enter a couple of text replacement on your MacBook, see if it will appear on your iPhone?
• No worries if not, just shut down the Mac completely and power off.
• See if the text replacement appears on your iOS devices, hopefully it will?
• Sign out of iCloud on your iOS device and then back in again
• Whilst keeping the iOS device open and prevent auto-lock, start up your Mac
• Start filming and if possible have both screens in view on camera.
• Whilst logging into your Mac, keep eyes on your iOS device and hopefully you will witness the disappearance of text replacement.
• Wait until the text replacement disappears, so that you have it recorded on video.
• Providing this does actually happen as you expect, you then have filmed evidence.

Now of course I understand that this may not happen in the same way, but it might be worth doing it like that?

Note: if course I don't know your exact issue, I am not an engineer, I am sharing some ideas on how you might be able to get your issue resolved. Please ensure you always back up before signing out of iCloud. If my advice above doesn't resolve your issue or you are worried about further loss of data, please ignore it and speak to a professional tech support engineer at Apple, which is my first recommendation always.

Wishing you success and I hope it can get solved. I still haven't updated to iOS 15.

Michael