iTunes Store

Just recently whenever I attempt to look for an artist/song in the iTunes Store I get the message "not in your library".


Help please.

iMac 21.5″, macOS 11.6

Posted on Sep 21, 2021 1:13 PM

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5 replies

Sep 22, 2021 10:58 AM in response to helstonian

Greetings, helstonian.


Welcome to the Apple Support Communities. We can understand why you’d want to be able to search for your tunes. 


It sounds like you are searching your Library rather than searching the Music app or the iTunes store.


Are you able to search for tunes in Music? Search for music on iPhone 


What about the iTunes Store app? Buy music from the iTunes Store


We hope this helps! Thanks for being a part of the community.


Sincerely.

Sep 23, 2021 5:48 PM in response to helstonian

Hi, helstonian. 


Thanks for getting back to us. We have a few more questions which will help us isolate the issue further so we can provide the best troubleshooting steps to assist with this behavior.


-Which device are you using when receiving this alert?

-If you search the iTunes Store using another device that is signed in with the same Apple ID in the iTunes Store, does the same alert occur?

-Have you made any recent changes to your device since noticing this behavior? Any recent updates?

-Does the alert occur on multiple networks or just one network?


Best wishes. 

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