Apple ID says my password is wrong

When I key in my Apple ID password to update an app, it will always tell me it is the wrong password. I have changed my password but it still says it’s wrong.



[Re-Titled by Moderator]


Posted on Sep 21, 2021 4:31 PM

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Question marked as Top-ranking reply

Posted on Sep 21, 2021 5:37 PM

Try signing out of the App Store/iTunes, restart, and then sign back in. Check the updates to see if the apps requiring an update are in your Purchases History. If they aren't in your Purchases History, you can delete the app, and download it using your Apple ID if desired. If the apps are in your Purchases History, contact iTunes Support.


Purchase History Review  *


See the Apple Support articles below for contact information.   


iTunes Support – world wide   -


Apple Support schedule phone call   -      


If necessary, try Twitter


https://twitter.com/AppleSupport.   -        

4 replies
Question marked as Top-ranking reply

Sep 21, 2021 5:37 PM in response to dino1724

Try signing out of the App Store/iTunes, restart, and then sign back in. Check the updates to see if the apps requiring an update are in your Purchases History. If they aren't in your Purchases History, you can delete the app, and download it using your Apple ID if desired. If the apps are in your Purchases History, contact iTunes Support.


Purchase History Review  *


See the Apple Support articles below for contact information.   


iTunes Support – world wide   -


Apple Support schedule phone call   -      


If necessary, try Twitter


https://twitter.com/AppleSupport.   -        

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Apple ID says my password is wrong

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