iOS 14.8 fails update on iPhone 7 Plus on expanded network

Question

Level 1

4 points

When attempting to update iPhone 7 Plus on Boost Mobile Expanded Network it gets to about 50% of the download & install portion and then fails.

I have powered phone off multiple times & went through the process once I have powered it back on.

I have disconnected from Wi-Fi and re-connected.

I updated my password.

I had plugged it in to the charger and unplugged from charger yet to still fail in the download & install portion.

This morning my 4:00 AM alarm clock didn't go off. However, my 6:00AM alarm clock that was disabled went off.

Not sure what is going on but I need to update my device to 14.8 so I can upgrade to iOS 15.

What other steps or process do I need to go through to get these updates so my phone will function?

iPhone 7 Plus, iOS 14

Posted on Sep 22, 2021 4:03 AM

Reply

Answer 1

Community Specialist

Hello Tr8c1,

Welcome to Apple Support Communities. We understand that you’re unable to update your iPhone. We are happy to help.

We recommend that you back up your content before updating using the steps here: How to back up your iPhone, iPad, and iPod touch - Apple Support

Please try the steps in the section titled “If the update doesn’t complete” here: If your iPhone, iPad or iPod touch won’t update - Apple Support

If you are still unable to update, please use your Mac or Windows computer to update: Update your iPhone, iPad, or iPod touch - Apple Support

Let us know if you have further questions.

Take care.

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