Logitech camera freezes on Big Sur 11.5+ on Mac Mini and MacBook Air

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Logitech camera freezes on Big Sur 11.5+ on Mac Mini and MacBook Air

My Logitech c920 was working flawlessly on my Mac Mini 2018 for over a year. But now after upgrading to Big Sur 11.5, the picture freezes after about 15 minutes and won't start again. Here's what I've verified:

The problem exists on my Mac Mini 2018 and MacBook Air 2018, both running Big Sur
I have tried MacOs 11.5, 11.6 and the Monterey Beta 6
The software makes no difference. The camera freezes using Zoom, FaceTime, even Logitech's own software
The camera works fine on MacOs 11.4 and earlier and on Windows

This problem was mentioned in another support request (https://discussions.apple.com/thread/252865871) without a reply.

Regards

Mac mini, macOS 11.6

Posted on Sep 22, 2021 6:41 AM

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Answer 1

Missy5937

Community Specialist

Sep 23, 2021 11:58 AM in response to mikus999

Hello mikus999,

Thanks for using the Apple Support Communities. We understand that you're running into issues with the webcam you're using with your Mac. To help us get started researching potential solutions, would you tell us how you're connecting the webcam to your Mac? Knowing your setup and details regarding any adapters or cables you're using may be helpful.

Best regards.

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Logitech camera freezes on Big Sur 11.5+ on Mac Mini and MacBook Air

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