my email went missing after ios 15 update

My emails are missing after ios15 update.


iPad, iPadOS 14

Posted on Sep 22, 2021 6:50 AM

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Question marked as Top-ranking reply

Posted on Dec 4, 2021 7:47 AM

I updated my Mom’s IPad to 15.1 and her email disappeared. I did the steps outlined above in my previous email and nothing worked. I just got off the phone with Apple Support and they fixed it so I wanted to share what I did. He had me delete the actual mail app and reinstall it - not the email account - the email app. I reinstalled it and sent an email to myself and all of a sudden the mail started loading. All her email is there. So here is a helpful hint of something you all can try - maybe it will work for you!

54 replies

Dec 3, 2021 6:49 PM in response to bill 58

I have the same problem on my Mom’s ipad! Thought I was doing her a favor by updating her IOS software but it messed up her email totally! I did everything on google including deleting her email account and re-installing it. Still not getting email. This is ridiculous since it seems to be a common problem when people update their software to 15.1. What’s up Apple???If this is a common problem then fix it! My Mom is 93 and simply cannot deal with issues like this!

Dec 14, 2021 5:45 AM in response to bill 58

Same here, I have lost like 6 weeks of email juste in one of my account. It is frustrating cause they comfirmations for orders for Christmas and tracking numbers, so now I can't follow my package and if they do not arrive i have nothing to prove that i have bought them.. I have an Hotmail account if anyone have solve this issue plus let me know.

Jan 4, 2022 12:49 AM in response to Jsksmiles2

Exact problem for me too. All my labels and sent emails are gone in Gmail whether accessed through Mail App or Desktop. Years of labeled emails are impossible to restore. Can be searched for on desktop and then told it was deleted and gives me a hyperlink to restore it. Great! That does me no good for hundreds of labeled emails I labeled for a reason. All after switching to new iPhone 13 pro.

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my email went missing after ios 15 update

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