Issues with Wi-Fi hotspot after iOS update

Question

Jun6D Author

Level 1

5 points

Issues with Wi-Fi hotspot after iOS update

I’ve been having issues with my Wi-Fi hotspot since i updated to iOS15.

My PC connects to the hotspot but says “No internet, secured”.

iPhone 12 Pro Max, iOS 15

Posted on Sep 23, 2021 9:59 PM

Reply

Answer 1

1ssmith

Community Specialist

Sep 25, 2021 8:27 AM in response to Jun6D

Hi Jun6D,

Welcome to Apple Support Communities.

We understand that you're unable to connect to your Hotspot from iPhone to PC. Check to see if you haven important software updates to work with your PC. Check out the additional steps in getting connected in If Personal Hotspot is not working on your iPhone or iPad (Wi-Fi + Cellular).

Regards.

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Answer 2

Jun6D Author

Level 1

5 points

Sep 27, 2021 9:23 PM in response to 1ssmith

Thanks for your response!

I went over the steps mentioned in the link and tried resetting my network settings as well, but the hotspot still doesn’t work over Wi-Fi on my PC.

It works fine most of the time when connected through USB but there are times when it doesn’t detect the connection or the connection suddenly disconnects.

I tested the Wi-Fi hotspot on an iMac running Big Sur v11.5.2 and it worked fine.

So maybe this could be some sort of compatibility issue?

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Answer 3

ASTRO24

Community Specialist

Sep 28, 2021 2:40 PM in response to Jun6D

Jun6D,

From your troubleshooting, we know that Personal Hotspot works on iPhone to your Mac. Restart your computer. Try connecting to your Personal Hotspot while your computer is in safe mode. You can also test from a new user to see if this behavior affects your entire system or only your user account.

Regards.

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Answer 4

ASTRO24

Community Specialist

Oct 5, 2021 6:37 AM in response to Jun6D

Jun6D,

From your PC, forget the network name. From your iPhone, change the name of your device in Settings > General > About and change the password for your Personal Hotspot in Settings > Personal Hotspot. Then try connecting.

Regards.

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Answer 5

Jun6D Author

Level 1

5 points

Oct 5, 2021 11:07 AM in response to ASTRO24

Hi ASTRO24,

I tried this a couple of times but it still says “No Internet, secured”.

I tried connecting to the WiFi hotspot of an iPhone 12 Pro running iOS 14.1 on the same PC and had no issues.

So I figure this has to be a compatibility issue with the iOS update.

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Answer 6

ASTRO24

Community Specialist

Oct 5, 2021 1:22 PM in response to Jun6D

Jun6D,

It would be best to reach out to Apple directly to investigate this issue for a solution.

Contact Apple Support

Regards.

Reply

Answer 7

Sep 29, 2021 8:05 AM in response to ASTRO24

This doesn't work. The issue is with the iPhone, not the PC. I have same problem. Windows 10. Since iOS 15 update I cannot connect a PC to my hotspot. We need a real fix.

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