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Macbook won't set up at all

Hi there,


I've received this MacBook but unfortunately, it isn't working. FYI, it isn't a brand new model and wasn't received directly from Apple; it was sent by someone I know.


This is the first screen I arrive at:



If I select Startup Disk..., it doesn't find one. If I select Recovery..., I come to these four options:



Restore from Time Machine doesn't work.


Reinstall macOS Big Sur doesn't work (can't find a disk to install on).


Disk Utility shows me this:



I have attempted to erase the physical disk, so I can re-install it and then hopefully macOS Big Sur but erasure fails.


I'm not sure what else I could attempt here. So, I would appreciate some help and guidance on what to do. It's a Model: A2337 MacBook Air.


Thanks in advance!

Posted on Sep 24, 2021 5:23 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 24, 2021 6:37 AM

Hi,

I suppose your internal SSD is something wrong which is soldered on the logic board. I recommend take your MacBook Air to Genius Bar if your local retail Apple Store is open or find opened local Apple Authorized Service Provider to be examined it.

Genius Bar Reservation and Apple Support Options - Apple

Apple - Find Locations - Location Selector


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3 replies
Question marked as Top-ranking reply

Sep 24, 2021 6:37 AM in response to lewys-gp

Hi,

I suppose your internal SSD is something wrong which is soldered on the logic board. I recommend take your MacBook Air to Genius Bar if your local retail Apple Store is open or find opened local Apple Authorized Service Provider to be examined it.

Genius Bar Reservation and Apple Support Options - Apple

Apple - Find Locations - Location Selector


Macbook won't set up at all

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