Invalid Card

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Level 1

7 points

Invalid Card

Hi there. Just upgraded to the iPhone 13 today. When re-adding my credit cards to Apple wallet, I keep getting an error of “Invalid Card. Check the information on your card”. Now I have 3 other cards from the same bank and they worked fine. This exact card was working on my iPhone 12 earlier today. The information is correct - have tried entering it manually and through the Chase app itself. Called Chase and spoke to a number of different people who all told me everything looks great on their end. Tried restarting. Tried signing out of iCloud and back in. Nothing. Any thoughts? Thanks in advance!

iPhone 13 Pro, iOS 15

Posted on Sep 24, 2021 4:37 PM

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Answer 1

Top-ranking reply

askbarnabas

Level 10

104,214 points

Oct 8, 2021 12:26 PM in response to Jono_A

This might be drastic but go to iCloud.com and go to account settings and look for that device and then select remove Apple Pay. Then on that device sign out of your Apple ID and back in and see if you can add everything again. If that does not work, erase your device and set it up as new because the backup you restored from might be corrupt.

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Answer 2

Jono_A Author

Level 1

7 points

Nov 7, 2021 5:36 PM in response to DanJr199

Took Chase about 3 weeks but after it was escalated to their top tech guys the issue was finally resolved. So it confirmed my suspicion that it was a bank issue as opposed to an Apple one.

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Answer 3

askbarnabas

Level 10

104,214 points

Oct 8, 2021 1:57 PM in response to Jono_A

yes, seems like a bank issue. Have them issue a new card maybe.

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Answer 4

DanJr199

Level 1

8 points

Nov 7, 2021 12:54 PM in response to askbarnabas

Hi there. Any update on this issue?

I am having the same problem.

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Answer 5

askbarnabas

Level 10

104,214 points

Nov 7, 2021 3:19 PM in response to Jono_A

I forgot that Chase has issues all the time.

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Answer 6

DanJr199

Level 1

8 points

Nov 7, 2021 5:45 PM in response to Jono_A

Interesting. Thank you for updating. I’ll be needing this info when I call my bank again.

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Answer 7

Jono_A Author

Level 1

7 points

Oct 8, 2021 12:36 PM in response to askbarnabas

Thanks for your reply! Definitely something I’m willing to do but the fact that the same error occurs across my iPad and MacBook Pro in addition to my phone makes me think it’s more of a bank problem as it’s not device specific. Thoughts?

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Invalid Card

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