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FaceTime not working on iPhone 13 pro

The other person can ring me but it’s not connecting at my end.

Posted on Sep 25, 2021 2:12 AM

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Question marked as Best reply

Posted on Sep 26, 2021 10:43 AM

Hello Yorkiedoodle.


Thank you for using Apple Support Communities. It sounds like you're experiencing issues with FaceTime. Specifically, your incoming FaceTime calls are not connecting. We can understand how this would be an issue. Allow us to investigate this issue and assist in any way we can.


When this issue occurs, does it occur with all FaceTime calls that come in or just specific ones from certain contacts? We would like to share a helpful resource with you below:


If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support


You'll find some great troubleshooting steps you can attempt. Be sure to follow each step listed.


We hope this information is useful. Cheers.

8 replies
Question marked as Best reply

Sep 26, 2021 10:43 AM in response to Yorkiedoodle

Hello Yorkiedoodle.


Thank you for using Apple Support Communities. It sounds like you're experiencing issues with FaceTime. Specifically, your incoming FaceTime calls are not connecting. We can understand how this would be an issue. Allow us to investigate this issue and assist in any way we can.


When this issue occurs, does it occur with all FaceTime calls that come in or just specific ones from certain contacts? We would like to share a helpful resource with you below:


If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support


You'll find some great troubleshooting steps you can attempt. Be sure to follow each step listed.


We hope this information is useful. Cheers.

FaceTime not working on iPhone 13 pro

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