CarPlay

I have an iPhone 13 Pro running the latest version of iOS 15. I have a 2019 RAV4 that runs CarPlay via plugging my phone into the USB port.


When I plug my phone into my car, CarPlay starts as normal. All CarPlay features run as normal except two things. First: when trying to play music through Apple Music, CarPlay will crash and CarPlay will restart. Second: when making a phone call, the call will work as normal until I end the call. When I end the call, CarPlay will crash and CarPlay will restart.


Is anyone else experiencing this issue with their iPhone 13 Pro running iOS 15?


This wasn’t happening with my iPhone 12 Pro running iOS 15.


(Disclaimer: I am not a developer and both phones are running public released iOS 15)

iPhone 13 Pro, iOS 15

Posted on Sep 25, 2021 6:47 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 25, 2021 6:07 PM

Hi,

Having the same problem:


Vehicle: 2021 Toyota Corolla SE 6MT

Phone: iPhone 13

iOS Version: 15.0


Issue:

When connecting via carplay, carplay crashes when trying to play music either via apple music, locally stored music (synced from itunes) or via an third-party app (Pandora was test as well as a local stations streaming app).


Another person discovered disabling the EQ feature in the iphone stopped the crashing and allowed all of the above mentioned items to work correctly.

The setting in question is:

Settings -> Music -> EQ

I had this set to Late Night. Setting this to off is the only option in the list that allows carplay to function properly.


Additionally, since the iOS 15 update, when my phone is connected via carplay, the display in my cars response time to taps has slowed significantly. When my phone is disconnected from carplay this issue subsides.


None of the above issues occur when the phone is connected via Bluetooth only.

35 replies
Question marked as Top-ranking reply

Sep 25, 2021 6:07 PM in response to bigja14

Hi,

Having the same problem:


Vehicle: 2021 Toyota Corolla SE 6MT

Phone: iPhone 13

iOS Version: 15.0


Issue:

When connecting via carplay, carplay crashes when trying to play music either via apple music, locally stored music (synced from itunes) or via an third-party app (Pandora was test as well as a local stations streaming app).


Another person discovered disabling the EQ feature in the iphone stopped the crashing and allowed all of the above mentioned items to work correctly.

The setting in question is:

Settings -> Music -> EQ

I had this set to Late Night. Setting this to off is the only option in the list that allows carplay to function properly.


Additionally, since the iOS 15 update, when my phone is connected via carplay, the display in my cars response time to taps has slowed significantly. When my phone is disconnected from carplay this issue subsides.


None of the above issues occur when the phone is connected via Bluetooth only.

Oct 29, 2021 11:17 AM in response to bigja14

I have the iPhone 13 Pro Max connected to 2021 BMW X3 (wireless). In my case, turning off EQ worked. I can pick any other option for EQ and it works, but not Late Night. I came from iPhone 12 Pro Max and had no issues using EQ Late Night even after I upgraded to iOS 15. A month later I got the 13 and CarPlay started to fail when playing Music. I now have EQ off, and frankly I don't miss my EQ setting at all. Same thing happened to my partner. Turning off EQ (or changing from Late Night) worked.


However, not all is fine with CarPlay. It stops working out of the blue, always while playing music; it disconnects and a few seconds later, it comes back in and keeps playing music, BUT it resets the ongoing route I may have on my navigation (Google Maps) and I have to start it again.

Oct 8, 2021 6:01 PM in response to bigja14

We have 3 Toyotas and 1 new 13. (2 more on the way) After 3 days of scouring the web and trying every possibility out there, we crossed this thread, gave it a go and we’re successful. Switch that EQ from late night. Yes, Apple needs to address this issue. Yes, Toyota probably needs an update. And now I’m anxious to get our new phones finally. (Was seriously dreading the trade.)

Sep 25, 2021 3:01 PM in response to bigja14

I have a 2020 GMC Canyon, doing pretty much the same thing with new iPhone 13 Pro on iOS 15. A couple things I will note:


  1. I can connect via Bluetooth and play Apple Music fine, until I connect the cable and CarPlay starts up and crashes.
  2. It’s not just Apple Music that crashes it. If I have CarPlay up and running, and scroll a webpage or other App like Reddit, when a video starts with an audio stream, that also crashes CarPlay.

So it’s almost any type of audio that seems to crash it.

Sep 26, 2021 7:41 AM in response to jjeffers

EQ on /Off and Siri seemed to reset. I reprogrammed Siri and plugged iPhone 13 PM and Spotify worked after it asked me to confirm the Headunit was being set up for Carplay.

I searched forums for the past 2 days and the other option was to reset network settings without erasing the iphone. That helped a few people.

good Luck

Lee

Oct 10, 2021 8:26 AM in response to NickfromPretoria

Also have this problem. I also had an iPhone 11 Pro Max and was beta testing iOS 15 and never experienced the issue. As soon as I got the iPhone 13 Pro Max the issue occurs for me. I’ve tried enabling/disabling the EQ settings, but that doesn’t fix the issue for me. I also play music using Deezer, and this seems to occur the most when using Apple/Google maps and playing music, but maybe that’s just a coincidence. When I get the crash it disconnects my phone entirely from the car and I have to unplug the phone for it to recognize it’s plugged in and pull up CarPlay again.

Oct 20, 2021 7:51 PM in response to bigja14

I have been having this same problem! But I have been going crazy because for the past 6 months or so my iphone XS Max randomly stopped connecting to car play. The weirdest thing was that my phone would not connect to my car, but would connect to other cars and other peoples’ phones would connect to my car! There was just a strange disconnect between my phone / car and I tried resetting everything. I was so excited to get the new iPhone 13. Got the new phone and car play works (wahoo), but any kind of audio from spotify or music crashes it every time!!!!! One weird thing is that my friend’s phone is also a new phone with iOS 15 but his music does not crash it!?!?! This is driving me crazy! Apple blames my car and Audi blames my phone! I tried the eq thing with no luck. Any more suggestions much appreciated!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

CarPlay

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.