support.apple.com/mac/restore

coco1204bollicks wrote:

new laptop, turn it on and this is what I get

! support.apple.com/mac/restore

If it is brand new return it for one that works out of the box.

Returns & Refunds Order status

https://www.apple.com/shop/help/returns_refund

Call Customer Support (800) MY–APPLE (800–692–7753)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

Your 90 days of complimentary telephone support begins on the date of purchase.

That 14-day return/exchange policy only applies in countries where you can buy DIRECT from Apple

https://discussions.apple.com/thread/251689218?answerId=253252714022#253252714022