Turn iphone XR on with broken lock button and showing need to restore when connected to power

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Turn iphone XR on with broken lock button and showing need to restore when connected to power

So, I dropped my iphone XR and jammed the right side lock button. Used AssistiveTouch to create a double tap back to lock the phone. I made (I suppose now) the mistake of turning the phone off on a flight this afternoon and now the phone will not power back up when connect to either a PC or AC adapter with lightening. It is indicating a message to go to apple support for restore. When you go there, they tell you to use the lock button.....which is broken. How do I get this bugger to turn back on?

iPhone XR, iOS 14

Posted on Sep 25, 2021 3:06 PM

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Answer 1

bryanr14

Community Specialist

Sep 26, 2021 4:52 PM in response to CRWxyz

Hello CRWxyz,

Thank you for reaching out in Apple Support Communities. We understand the side button on your iPhone XR is stuck, as you're unable to restore the software by using a computer. We can help point you in the right direction.

Since the side button is stuck or jammed, the best approach would be to have your device serviced by a certified Apple technician. To review the best available service options in your region, we recommend to contact Apple Support through this link here: Get Support

Kind regards.

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Turn iphone XR on with broken lock button and showing need to restore when connected to power

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