Why does my 12Pro running iOs13.8 show a primary and secondary line all of a sudden. I only have one phone number, and I think this has something to do with the “no internet service “ messages I’ve been seeing. Thanks for helping me figure this out!
iPhone 12 Pro, iOS 14
atjnp wrote:
Why does my 12Pro running iOs13.8
Apple never released an iOS version 13.8. And the iPhone 12 series requires iOS 14 or higher.
show a primary and secondary line all of a sudden.
You have done something related to your cellular plan. Two lines are related to Dual SIM.
atjnp wrote:
Why does my 12Pro running iOs13.8
Apple never released an iOS version 13.8. And the iPhone 12 series requires iOS 14 or higher.
show a primary and secondary line all of a sudden.
You have done something related to your cellular plan. Two lines are related to Dual SIM.
You will need to contact your cellular provider or providers if you get your service from more than one provider.
All newer iPhones are dual SIM models with most configured to have one eSIM and one physical SIM. Some models provide the option to have two physical SIMs.
Oops…it’s running 14.8. I haven’t changed anything with my cellular service. The numbers for both lines are the same. Do I call Apple support or my cellular service? I really appreciate any help you give me. Thanks!
Again, the article I linked above provides detailed information about primary and secondary lines shown in your screenshot and how to adjust them. Read the article thoroughly.
Primary/Secondary line
