Video flickering on Facebook messenger.

Hi. My videos are flickering when sent through the Facebook messenger. I’ve seen robot replies on this question/topic before so before support puts a copy pasted response:


  1. I am fully updated on iOS
  2. i have tried changing backlight brightness
  3. I have tried restarting phone
  4. i have tried resetting phone back to factory settings
  5. I have tried resending the video
  6. I have tried multiple videos
  7. i have tried on WI-FI, and off Wi-Fi 5G cellular only.
  8. I have deleted the app and reinstalled it.


i have done everything I could possibly think of off the top of my head. You can’t upload videos here for some reason so here is a stream able link showing the issue. Phone is obviously brand new just got it two days ago.


https://streamable.com/e0yu4c





iPhone 13 Pro Max, iOS 15

Posted on Sep 26, 2021 10:57 AM

Reply
38 replies

Sep 27, 2021 11:02 AM in response to DoomedAkaMike

Hello DoomedAkaMike.


Thanks for reaching out to Apple Support Communities. We see that Facebook Messenger videos are flickering. We know how important our apps are, and we'll be happy to help out.


You have already performed some great trouble shooting. Next, we would recommend reaching out to the app developer, as outlined in this article:

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


Cheers.

Oct 4, 2021 11:43 AM in response to PennyAtlas

PennyAtlas wrote:

Sorry this isn't a reply offering a solution, it's more of a vent.

They were right. The issue is with the app and for Facebook developers to fix it. Talk to Facebook about it.


If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


If an app on your iPhone or iPad doesn't work as expected (…) If you found the app on the App Store, contact the app developer. (…)


Sep 27, 2021 12:25 PM in response to karina184

You’re suggesting I reach out to the Facebook developers?… you understand how none helpful that is hopefully. Anyways, I’ve already spoken with Apple support and the issue is most certainly not a device or OS issue. All we can do is wait for them to fix and be able to acclimate to the new iOS changes… because I guarantee you if I email Facebook trying to get ahold of their development team I will most likely never get a response. But thanks.



Sep 27, 2021 12:36 PM in response to DoomedAkaMike

DoomedAkaMike wrote:

You’re suggesting I reach out to the Facebook developers?… you understand how none helpful that is hopefully.

Issues with non-Apple apps are for the app developer to fix it. So yes, the suggestion you got is one you should follow.


because I guarantee you if I email Facebook trying to get ahold of their development team I will most likely never get a response.

That doesn't mean they won't acknowledge the issue and work on it. In fact, that is how most of software developers actually work. Developers 'speak' back by putting fixes into app updates.


Even Apple don't respond to bug reports submitted using feedback form at www.apple.com/feedback.

Oct 8, 2021 6:34 AM in response to DoomedAkaMike

Yes I have the same issue iphone 12 pro max. It was already flickering even before updating to ios 15.0.1. I also tried uninstalling and re-installing the messenger app but nada. I tried saving the video and watching it on my phone the flickering doesn't happen so it must be the facebook app? I reported the issue to Facebook but I didn't get a reply.

Oct 11, 2021 9:01 AM in response to Canela92

My friend just bought the iPhone 12 Pro Max with IOS 15 and she doesn’t have this video flickering problem!

She might be using different version of Facebook Messenger app. Open App Store app and check if you have any pending updates for Facebook Messenger app.


This makes no sense to blame 3rd party apps.

Does the video playback flickering happens elsewhere beside Facebook Messenger app? If not, then that is for Facebook to address.

Oct 10, 2021 6:18 AM in response to DoomedAkaMike

Agreed on the race reaching out to Facebook. Mine is doing it not only when I open videos but when I record them. Now I have had some people tell me of course these are android users, that when they view my videos, it does not flicker, so that part is good for that at least but for me, as an epileptic a nightmare looking at the videos. And the suggestion to save every video in order to watch it just seems ridiculous, especially when they’re talking about utilizing storage space. And my apologies that it does not solve the problem but I suppose just a venting space.

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Video flickering on Facebook messenger.

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