iPhone 13 pro - Pre - Order processing since purchased

when I pre - ordered my iPhone 13 pro, I was sent a "order confirmation" which is obviously normal for everyone.

I keep checking my order each day to see if anything has changed on it or not, so for the past nearly 2 weeks or rather 3 and a half weeks at this point it still says that my order is "processing" I completely and truly understand that I would expect this for a new product or iPhone, I also understand that a lot of apple's suppliers may be experiencing issues with parts for the new iPhones and other new products.

I would really like someone to tell me how long this should last for and when it should update, because I think this is a bit silly.

I hope that apple can speed up all orders for all the new products.

also could someone please get to the bottom of this question because if loads of YouTubers are getting the products EARLY???? so if they got the new products early to test out, why can't they just send out the orders for all the new iPhones 13, 13 mini, 13 pro, and 13 pro max, because that clearly isn't fair to all of us that they get the products early and that we all have to wait for ages to get ours.

Posted on Sep 26, 2021 1:48 PM

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lobsterghost1

Community+ 2025

Level 10

184,795 points

Posted on Sep 29, 2021 7:52 AM

Very few people just walked into any Apple Store on the 24th and walked out with a phone without a pre-order. Apple may have some limited stock for walk-in customers, but it's extremely limited.

You can take your chances and go to your Apple Store and be in line before the store opens and see if you can get the phone you want. If you can, you can cancel your order as long as it's not preparing to ship. And even then, if you ultimately get your ordered phone delivered, you have 14 days to return if for full refund.

The fact you ordered on the 17th doesn't guarantee you'd get one on the 24th. Millions upon millions of people hit order that morning. You'd had to have been poised to place your order at precisely 5:00 AM Pacific time. Even an hour later and deliveries were slipping out to what you got. And by that afternoon, deliveries were towards the end of October. They are now into November.

This is a very unique year.

Demand for the new phones is higher than in past years
The Pandemic is causing manufacturing delays all around the world and not just for phones, but for anything requiring chips in them. This is causing issues for Automobile manufacturers to Appliance and just about everything in-between.
The camera modules are made in Viet Nam, and there are shortages of parts
There are forced electrical blackouts in China where final assembly takes place

Last year, I ordered iPhone 12 Pro Max, within minutes of pre-orders going live. My phone didn't arrive on launch day, it arrived 3 weeks later. Apple orders go in order of when the order was placed. People ordered ahead of you and you'll have to be patient.

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88 replies

Nov 8, 2021 8:38 PM in response to lobsterghost1

My phone has been "preparing to ship" going on 4 days. 🙄 Ordered October 11th and est 9-16

Nov 8, 2021 8:43 PM in response to alayeet_apple

Does anyone know if apple ships on the weekends I'm wondering if that's why my prep time took so long. Thanks. It's really frustrating it'll be 29 days in just a few minutes.

Nov 8, 2021 8:46 PM in response to Tofallupwards

Following on from reddit.com, it clearly states this: “Apple does not ship on weekends.” Hope that answers your question!

Nov 9, 2021 12:09 AM in response to Tofallupwards

only Saturday, but its only logistics working, so that means phones aren't manufactured then.

Nov 9, 2021 3:11 PM in response to MacbookAirRetina2015

oh okay. Also, have you gotten your phone?

Also, to tofallupwards, Mine only prepared to ship for a night and is coming on nov. 11, so i don’t get how yours is preparing to ship for 4 days!!!

Nov 19, 2021 1:24 PM in response to MacbookAirRetina2015

My I phone 13 pro max is stuck on processing

Dogcow-Moof

Level 8

36,827 points

Nov 19, 2021 1:27 PM in response to declanrooney

Is it beyond the date range you were told?

Sep 27, 2021 8:13 AM in response to lobsterghost1

cool, that all sounds all good, so something should happen In October.

Note: I have my order invoice which says its going to arrive the "18th of October" which to me is quite a lie considering you mentioned to me that it would change to preparing to ship "within that timeline".

yujie288

Level 1

8 points

Sep 28, 2021 9:43 AM in response to MacbookAirRetina2015

Same here, I called most everyday to check why my order still in processing, I placed order on the first thing morning at launch day, and 2weeeks still nothing, people went to store already get on the 24th, unfair, apple employee tells me, my order expect delivery date is October 8-18 and they will start preparing ship on Oct 8, I was so mad, i thought I will get on Oct 8, but they saying they gonna prepare that date, and took so long from China ship here, is forever

Oct 8, 2021 12:07 AM in response to lobsterghost1

hello sir, do you think apple will be able to deliver my items on or before their posted dates? I ordered my phones 7-10 days ago and they gave me an estimated date from october 26 to november 2, I am a little bit worried because these phones are presents which I will be bringing home to the Philippines, my flight is on the 29th of October, this is my first time ordering Iphone thru their website, and it is by door to door delivery, hope you could help, thank you!

Dogcow-Moof

Level 8

36,827 points

Oct 8, 2021 1:14 AM in response to frankdocma

We're not Apple, we're just users, but Apple is pretty good about hitting target dates.

That having been said, since they gave a date range and your flight is in the middle of it, there's no guarantee your phone(s) will arrive before your flight, it depends upon the shipper and their schedule.

You may want to double check if an Apple Store near you has a configuration you would like in stock.

Sep 26, 2021 11:22 PM in response to lobsterghost1

the delivery date is scheduled for the 18th October - 26th October, I pre-ordered the iohone 17th of September, the order doesn't say anything else apart from 'processing"

Oct 6, 2021 6:48 AM in response to myavendano

no, its between the 18th and the 26th of October.

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iPhone 13 pro - Pre - Order processing since purchased