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Question: "Last line no longer available" on iPhone 13 Pro Max

Has anyone received this message on iPhone 13 pro max?


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iPhone 13 Pro Max, iOS 15

Posted on Sep 26, 2021 6:16 PM

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it looks like that worked.. I will come back if it happens again.. Thank you for your help..

Posted on Sep 30, 2021 7:06 PM

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Sep 29, 2021 5:22 AM in response to Sammmy1004 In response to Sammmy1004

Thank you for that screenshot and additional information Sammmy1004. 


That appears to be related to the Dual SIM feature available on your iPhone 13 Pro Max. Were you using Dual SIM on your prior device, or did you change your mobile number after getting your new iPhone? Does this message appear when you attempt to place a call from your recents list, your Contacts app, or both?


If the issue only occurs when attempting to place a call from Recents. Try clearing your recents list, and see what occurs. To clear your Recents tap Edit towards the top-right, followed by Clear towards the top-left. 


Let us know how that goes!

Sep 29, 2021 5:22 AM

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Sep 27, 2021 3:29 PM in response to Sammmy1004 In response to Sammmy1004

Hello Sammmy1004,


Apple Support Communities is a fantastic place for help with your iPhone 13 Pro Max. To ensure we're able to provide the best support can you clarify where you're seeing this message? For example, is it showing in a specific app? If so, what app is the message showing in?


We look forward to working with you!

Sep 27, 2021 3:29 PM

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Sep 29, 2021 5:22 AM in response to Sammmy1004 In response to Sammmy1004

Thank you for that screenshot and additional information Sammmy1004. 


That appears to be related to the Dual SIM feature available on your iPhone 13 Pro Max. Were you using Dual SIM on your prior device, or did you change your mobile number after getting your new iPhone? Does this message appear when you attempt to place a call from your recents list, your Contacts app, or both?


If the issue only occurs when attempting to place a call from Recents. Try clearing your recents list, and see what occurs. To clear your Recents tap Edit towards the top-right, followed by Clear towards the top-left. 


Let us know how that goes!

Sep 29, 2021 5:22 AM

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Oct 11, 2021 1:29 PM in response to Bryansber In response to Bryansber

Yeah, never seen this problem until I got a brand new iPhone 13 Pro. Clearing the recents list is something I'd rather avoid, but in all my searching, that seems to be the most successful approach. Everything else I've see as a suggestion has not worked. Clearly this is a bug that Apple and/or the Sim manufacturer need to fix.

Oct 11, 2021 1:29 PM

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Oct 11, 2021 2:35 PM in response to Sammmy1004 In response to Sammmy1004

Yeah, I tried lots of possible solutions. None worked. I wanted to avoid clearing my Recent Calls list, but from what I was reading in a number of places, that would be the real solution. I called Verizon. They claimed there was some setup problem with my SIM and they got it fixed, but that did not fix the issue. So what I did was just delete each entry in the Recent Calls list that was for the person I was trying to call. Voila! I could call the person without the error. (I'm still not sure what would happen if you let it call with the "remaining line.") Anyway, that proved to me that clearing the list is the solution and I'll either do that or use the "one at a time" approach. Just wanted to mention that so others would know this optional solution.

Oct 11, 2021 2:35 PM

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Oct 14, 2021 10:48 AM in response to Sammmy1004 In response to Sammmy1004

I just upgraded from an Xs to the 13 Pro and I believe this error is because my cell provider is now using the eSIM instead of the physical SIM that would go in the SIM tray as it was on my Xs. When dialing a contact, the contact number gets "associated" with one of the 2 SIMs, ie Personal number vs. Work number, and the phone remembers that for that contact. Since I didn't use an eSIM before, it looks for the physical SIM to make the call and realizes there isn't one and then asked if it is OK to call from your other SIM, which, if you had 2 phone numbers on the same phone, would be a different phone number.

Oct 14, 2021 10:48 AM

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Oct 20, 2021 5:28 AM in response to TreyInSD In response to TreyInSD

Hello I have had the above issue happen after purchasing iPhone 12pro

the issues I am having is that the phone when calling outbound is unable or not allowing me to reach a persons voicemail rather than just getting a beep

has anyone else had this

Prior to getting new phone no issue could hear a persons voice on their voicemail & was able to leave a message not just hear a beep

how to fix?

Oct 20, 2021 5:28 AM

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Question: "Last line no longer available" on iPhone 13 Pro Max