Cancel my order

Hello

My brother lives in Canada gave me his information Visa card to buy for my self 4 iphones, and I have an business address in USA , I tried to buy phones but Apple company canceled my orders , why ?

There is no convincing reason, especially since all the information is correct

Posted on Sep 26, 2021 9:35 PM

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Posted on Sep 27, 2021 2:29 PM

If you are going to purchase in the US online store with delivery to a US address (is your "business" a shipping forwarder"?) you need to use a US credit card (not one from Canada) with a US billing address that matches the delivery address. The delivery address cannot be a shipping forwarder. Apple does not sell/ship internationally due to various government restrictions on radio devices and other regulations. Amazon and Alibaba do ship internationally.


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Sep 27, 2021 2:29 PM in response to amyn178

If you are going to purchase in the US online store with delivery to a US address (is your "business" a shipping forwarder"?) you need to use a US credit card (not one from Canada) with a US billing address that matches the delivery address. The delivery address cannot be a shipping forwarder. Apple does not sell/ship internationally due to various government restrictions on radio devices and other regulations. Amazon and Alibaba do ship internationally.


Sep 26, 2021 10:17 PM in response to amyn178

We are all other users here and do not work for Apple; we also do not have access to any accounts or Apple policies. All we can see is what Apple publishes - here is some info: order from the US store, ship to the US:


https://www.apple.com/shop/help/shipping_delivery


https://www.apple.com/shop/help/payments


Which online store did you try to order? The US?


We cannot help you specifically - you will need to contact Apple.


And, businesses have their own policies - again, we are not Apple and do not know why they do not have the same policies as Amazon or other online sites.



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Cancel my order

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