Refund on PicsArt “Free Trial”

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Level 1

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Refund on PicsArt “Free Trial”

So I had downloaded PicsArt before and I tried out the 7 day free trial offer that popped up. I canceled the subscription earlier on because because I realized I didn’t really need to use the app and deleted it. I downloaded it again so I could use it on my new pictures and the offer was there again, but this time it said “continue 7 day free trial”. I assumed it was going to give me back the free trial and the day(s) I had left but ended up charging me for the yearly gold subscription and took away $60. Can I please have a refund or have something to fix this issue?

iPhone 12, iOS 14

Posted on Sep 26, 2021 10:59 PM

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Answer 1

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SravanKrA

Community+ 2024

Level 10

414,674 points

Sep 26, 2021 11:35 PM in response to esmy288

Unknown Charge?

App Purchase
1. Curious about a Charge? --> If you see an 'itunes.com/bill' or an unfamiliar charge on your statement
2. If you have an issue with an app on App Store or billing --> Request a refund for an App Store or iTunes Store
Subscriptions
1. You may view a subscription to an app --> See or cancel your subscriptions - Apple Support
2. You can also request a refund for a recent renewal of an in-app subscription purchase

Avoid accidental purchases

If it is your device then, please --> Use Guided Access with iPhone, iPad, and iPod touch - Apple ... before handing over a device to a child.
If it is your child's device then in the future, enable the Ask to Buy feature --> Request and make purchases with Ask to Buy - Apple Support

It could be Phishing

Beware of --> Phishing & Other Suspicious Emails
Know how to --> Identify legitimate emails from the App Store or iTunes Store
Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams —> Use these tips to avoid scams and learn what to do if you think your Apple ID has been compromised.

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Refund on PicsArt “Free Trial”

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