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User profile for user: esmy288
esmy288 Author
User level: Level 1
5 points

Refund on PicsArt “Free Trial”

So I had downloaded PicsArt before and I tried out the 7 day free trial offer that popped up. I canceled the subscription earlier on because because I realized I didn’t really need to use the app and deleted it. I downloaded it again so I could use it on my new pictures and the offer was there again, but this time it said “continue 7 day free trial”. I assumed it was going to give me back the free trial and the day(s) I had left but ended up charging me for the yearly gold subscription and took away $60. Can I please have a refund or have something to fix this issue?

iPhone 12, iOS 14

Posted on Sep 26, 2021 10:59 PM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
410,828 points

Posted on Sep 26, 2021 11:35 PM

Unknown Charge?

  1. App Purchase
    1. Curious about a Charge? --> If you see an 'itunes.com/bill' or an unfamiliar charge on your statement
    2. If you have an issue with an app on App Store or billing --> Request a refund for an App Store or iTunes Store
  2. Subscriptions
    1. You may view a subscription to an app --> See or cancel your subscriptions - Apple Support
    2. You can also request a refund for a recent renewal of an in-app subscription purchase 


Avoid accidental purchases

  1. If it is your device then, please --> Use Guided Access with iPhone, iPad, and iPod touch - Apple ... before handing over a device to a child.
  2. If it is your child's device then in the future, enable the Ask to Buy feature --> Request and make purchases with Ask to Buy - Apple Support



It could be Phishing


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Question marked as Best reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
410,828 points

Sep 26, 2021 11:35 PM in response to esmy288

Unknown Charge?

  1. App Purchase
    1. Curious about a Charge? --> If you see an 'itunes.com/bill' or an unfamiliar charge on your statement
    2. If you have an issue with an app on App Store or billing --> Request a refund for an App Store or iTunes Store
  2. Subscriptions
    1. You may view a subscription to an app --> See or cancel your subscriptions - Apple Support
    2. You can also request a refund for a recent renewal of an in-app subscription purchase 


Avoid accidental purchases

  1. If it is your device then, please --> Use Guided Access with iPhone, iPad, and iPod touch - Apple ... before handing over a device to a child.
  2. If it is your child's device then in the future, enable the Ask to Buy feature --> Request and make purchases with Ask to Buy - Apple Support



It could be Phishing


Reply

Refund on PicsArt “Free Trial”

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