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User profile for user: kanchana4
kanchana4 Author
User level: Level 1
4 points

Apple Pencil Not connecting

My apple pencil stopped working. Recently, it started to shake the pin when writing. I thought it is normal and now Apple pencil in not connecting to my iPad. There is no problem with the tip. I tried the same for a different apple pencil and it worked. Shaking the tip is the issue. I did not even use it for one year. I bought my iPad and pencil together but, it was delayed to receive my iPad and delivered the apple pencil earlier. I received my Apple pencil in early September and received iPad in October and I unpacked the pencil in October. Is that possible to have a replacement in this case or can repair it for free?

iPad Pro, iPadOS 14

Posted on Sep 27, 2021 8:41 AM

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Question marked as Top-ranking reply
User profile for user: MichelPM
MichelPM
User level: Level 10
81,284 points

Posted on Sep 27, 2021 8:58 AM

That Pencil maybe close or finished with its free, one-year warranty for any free replacement.

You need to search online for your nearest, “local” Apple store location and call contact phone numbers and call to make an appointment to have your Pencil diagnosed and options presented you.

If your Pencil is only a little time out of warranty, maybe Apple will allow you a free replacement Pencil

If NOT, then you will have to pay for another new Pencil


FYI,

Pencils are NOT repairable. They can ONLY be replaced with a new Pencil.


Failing that,

You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.


Use the Hardware Repair support category.


OR


by installing and using the Apple Support app found in the iOS App Store.


Tap the iOS App Store link below.


https://apps.apple.com/us/app/apple-support/id1130498044


OR


Call contact Apple via the support numbers found in the link bekow.


Contact - How to Contact Us - Apple

Tap the link below.


https://www.apple.com/contact/



Best of Luck to You!

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Question marked as Top-ranking reply
User profile for user: MichelPM
MichelPM
User level: Level 10
81,284 points

Sep 27, 2021 8:58 AM in response to kanchana4

That Pencil maybe close or finished with its free, one-year warranty for any free replacement.

You need to search online for your nearest, “local” Apple store location and call contact phone numbers and call to make an appointment to have your Pencil diagnosed and options presented you.

If your Pencil is only a little time out of warranty, maybe Apple will allow you a free replacement Pencil

If NOT, then you will have to pay for another new Pencil


FYI,

Pencils are NOT repairable. They can ONLY be replaced with a new Pencil.


Failing that,

You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.


Use the Hardware Repair support category.


OR


by installing and using the Apple Support app found in the iOS App Store.


Tap the iOS App Store link below.


https://apps.apple.com/us/app/apple-support/id1130498044


OR


Call contact Apple via the support numbers found in the link bekow.


Contact - How to Contact Us - Apple

Tap the link below.


https://www.apple.com/contact/



Best of Luck to You!

Reply

Apple Pencil Not connecting

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