Missing iPhone 13 pro package - UPS
I ordered an iPhone 13 pro on Sep.17, 2021 as soon as the online order became available and selected to have it delivered to my residential address.
The package was supposed to arrive on Sep. 24, but it didn't.
UPS made a delivery to my building on Sep.24 11:21 am, two iPhone 13 ordered by my roommate were both delivered, but my package went missing.
Tracking# of all 3 packages shows that they all had the "out for delivery" record at the same time, but my package did not get delivered, and since "out for delivery", no other record were updated.
Concierge desk of the building was not being helpful, I waited a day and decided to report this to Apple on Sep. 25. Apple reached out to UPS and said I can choose to get a refund or replacement if in 2 business days UPS can not find the package. I chose to get a replacement, but it will take more than 1 month for me to actually receive the replacement phone, which is very disappointing because I preordered so I can get the phone early.
on Sep. 26 UPS marked the package as "lost package".
Also, It took me a day or two to figure out that looks like UPS has blocked all possible way for customers to reach out to them. I tried to call and email, but could not reach any real people at all. The only thing I could do is to register an UPS account and file a claim for lost package.
I searched online and asked around, it turns out this is not a single case.
My friend's iPhone 12 Pro preorder got lost by UPS last year.
A lot other posts says the same thing happened to them. Some packages had a "delivered" record but were missing, some are same as my case, no updates since "out for delivery".
Now I wanted to know, if I suspect the package was stolen during UPS transit, can I file a police report to local police department? Are there other actions I can take?
Lastly, I would suggest Apple to eliminate the UPS delivery option for preorder devices if this method is proved to be insecure. I should have chose to pick up in store. Have to wait another month for a preordered device, is more than disappointing.
iPhone 12 Pro