You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My iPhone has a question mark in it in the view of the finder. And it also doesnt have an iphone icon on the side panel. I've tried factory resetting the phone and it didn't help. Any idea what to do to restore the proper icons (I didn't have this problem with my previous phone)?
iPhone 13 Pro Max, iOS 15
Dear Other_One_and_Only,
A new software update for MacOS has been released on September 30th. Go to System Preferences -> Software Update and install the "Device Support Update". This can help you.
All the best!
Adam
Dear Other_One_and_Only,
A new software update for MacOS has been released on September 30th. Go to System Preferences -> Software Update and install the "Device Support Update". This can help you.
All the best!
Adam
Hi Other_One_and_Only,
From your post, it sounds like your Mac is displaying the iPhone 13 Pro Max with a question mark. To start, which macOS version is the computer running? If an update is needed, let's ago ahead and do that now: Update macOS on Mac - Apple Support
Does the issue occur in safe mode? Start up your Mac in safe mode - Apple Support
Take care.
Is the iPhone correctly recognized on the iPhone & MacBook Pro?
See this Apple article:
Check your Apple ID device list to see where you're signed in
https://support.apple.com/en-us/HT205064
If yes, then from the iPhone and Mac -> sign out of iCloud and then sign back in.
I'm running 11.6 of Big Sur which software update says is the latest, I tried rebooting my macbook in safemode. The macbook did not find the phone even though it was physically plugged in. Then I rebooted it into normal mode and the issue still persists.
Hi Other_One_and_Only,
Thanks following up with us and giving those steps a try. In this case, we recommend reaching out to Apple Support to investigate this further: Get Support
All the best!
I'm having the same issue with my new iPhone 13 Pro. Safe mode didn't change anything.
I have the same question mark on my iPhone 13 Pro. I'm using MacOS BigSur 11.6.
One thing though, my data is able to sync with my MacBook Pro.
This issue was fixed for me with the update today.
Hi,
I have the same problem.
Which update are you talking about?
Thanks
I have Catalina....hope Apple will release a fix for it
Yes, I have been trying to update since this morning: nothing to update for now.
I have Catalina and that update should resolve the issue
I'm from Italy....maybe I'll get it later
Thanks
Hi Squalo,
The update is for BigSur. Yes, hopefully you'll get it later.
Question Mark on iPhone in the Finder
