Audio Issues with FaceTime

Having issues with iPhone 13 pro max. Running most up to date software version.


Sound is barely audible only when using FaceTime video and FaceTime Audio on speakerphone. Volume is turned all the way up. No issues with speakerphone during cellular calls, audio play back from voice memos, or videos played in Safari or apps. Is this a bug or software issue?

Posted on Sep 27, 2021 7:06 PM

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Posted on Nov 2, 2021 6:04 PM

My wife had the same problem with her new iPhone 13 Pro. Technician at the Apple store solved the problem as follows:

  1. Open settings and scroll down to Accessibility.
  2. choose Accessibility and scroll to Audio/Visual
  3. Select Audio/Visual. Confirm that Mono Audio is off and Balance is in the center position.

This resolved the problem.

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Audio Issues with FaceTime

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