iPhone 13 pro IOS15 face tracking failed

Anyone else seeing face tracking fail on their iPhone 13 pro? It works fine on my iPad pro and my wife's 12 pro, but not on my 13 pro. Keeps saying "face tracking failed". FaceID works fine though.

iPhone 13 Pro, iOS 15

Posted on Sep 27, 2021 8:07 PM

Reply
4 replies

Sep 28, 2021 6:34 PM in response to Marcel K

Hi there Marcel,


Congrats on getting your new iPhone! Let's team up to get this feature working correctly on it.


To better understand what's happening, along with ruling out some basics, we'd like to confirm the following details:

  1. In which app/feature are you seeing the message?
  2. Are you performing a specific action in the app/feature in which you're seeing the message?
  3. Does the message show any steps to take, or anything else besides 'face tracking failed'?
  4. Is iOS 15.0 the exact version number showing within Settings > General > About?
  5. Any steps tried on your own, like a restart as one example?


We look forward to hearing about these details. Take care until then!

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iPhone 13 pro IOS15 face tracking failed

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