Not able to view data in my Mac book

Hi , The screen of my Mac book Pro 13 inch has broken. Now the Mac book does not re-start and I am not able to get my personal data out. How can I copy my data from broken Mac book to new Mac book ?

MacBook Pro 13″, macOS 11.6

Posted on Sep 28, 2021 2:46 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 28, 2021 8:03 AM

Mac_issue_important wrote:

Hi , The screen of my Mac book Pro 13 inch has broken. Now the Mac book does not re-start and I am not able to get my personal data out. How can I copy my data from broken Mac book to new Mac book ?


?

You do not say what exact Mac this is....




If you value your user data always recommended to have a backup strategy...do not wait for a catastrophic failure:


3-2-1 Backup Strategy: three copies of your data, two different methods, and one offsite.


Back up your Mac with Time Machine

https://support.apple.com/en-us/HT201250



on an old mac you can pull the drive out and stick it in an external enclosure and test its viability.

new macs the stoarge is soldered to the board.



Recovery software?


Try the "consumer grade" DataRescue5 https://www.prosofteng.com/mac-data-recovery/

or

Other professional data recovery service such as:


Ontrack Data a Professional Data Recovery Service: https://www.ontrack.com/

Drive Savers https://drivesaversdatarecovery.com/

vendors provide free estimates and both are recommended by Apple.


1 reply
Question marked as Top-ranking reply

Sep 28, 2021 8:03 AM in response to Mac_issue_important

Mac_issue_important wrote:

Hi , The screen of my Mac book Pro 13 inch has broken. Now the Mac book does not re-start and I am not able to get my personal data out. How can I copy my data from broken Mac book to new Mac book ?


?

You do not say what exact Mac this is....




If you value your user data always recommended to have a backup strategy...do not wait for a catastrophic failure:


3-2-1 Backup Strategy: three copies of your data, two different methods, and one offsite.


Back up your Mac with Time Machine

https://support.apple.com/en-us/HT201250



on an old mac you can pull the drive out and stick it in an external enclosure and test its viability.

new macs the stoarge is soldered to the board.



Recovery software?


Try the "consumer grade" DataRescue5 https://www.prosofteng.com/mac-data-recovery/

or

Other professional data recovery service such as:


Ontrack Data a Professional Data Recovery Service: https://www.ontrack.com/

Drive Savers https://drivesaversdatarecovery.com/

vendors provide free estimates and both are recommended by Apple.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Not able to view data in my Mac book

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.