You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ios 15 not remembering account passwords

Is anyone having issues with iOS 15 or iPadOS 15 not remembering account passwords in settings. I am having to log into my outlook.com and other accounts daily now vs ever few weeks. This is happening on my iPhone 13 (but started on my iPhone XS Max after upgrading to 15 before my new phone arrived) and it is happening on a new iPad Air that I installed fresh, no restore from backup.


Really annoying.

iPhone 12

Posted on Sep 28, 2021 8:34 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 16, 2021 8:17 AM

I have the same issue with Exchange for my work e-mail. It keeps popping up the requirements for a password but has evidently tried in the background and locks me out of the account. I have wait until my IT department can unlock before I can even use my computer.


I have deleted the account, restarted my phone and added the account back. It atill

happens!

it does t appear to happen to all of my co-workers. Just me and my iPhone 12 Pro Max.


I’m so frustrated!




56 replies

Oct 22, 2021 7:50 AM in response to EdHans

Changing the time zone in icloud.com worked for me. The screen said it was central but once I drilled down to change it it was set to pacific. This may not work for everyone but it I have not had to enter my password today. I used to have to update it everyday and I could tell it wasn't saving my password because I had recently added a letter to it and when I went into the mail account my password was missing a letter. This was only on my work outlook email on the mail app in my iphone. My gmail was working fine.

iphone 12 pro 15.0.2

Oct 25, 2021 1:15 PM in response to Stefs Kay

I am having exactly the same issue since upgrading to iOS 15. My work Exchange account is prompting everyday for me to log in. I put the password in and it’s fine. Calendar is the same but obviously it also comes from Exchange. I had none of these issues before IOS 15. I have decreased my account for Exchange on my phone. No difference. I have checked time zones. No difference.

Oct 27, 2021 7:06 AM in response to EdHans

This exact issue is happening on our iphones and iPads. It never happened before the update and it is only an issue with outlook. It is driving me crazy so I finally came searching for the answer. I see that there is no answer and agree this is unacceptable. It is clearly a bug that should not be ignored and needs to be fixed. People who use outlook generally use it for work and do not have time for this problem. Apple, please fix this problem!

Oct 27, 2021 10:30 AM in response to ChristineTR

iPad OS 15.1, released Monday, does not fix this. I even deleted my outlook.com account on the iPad and recreated it after the 15.1 upgrade, but less than 24hrs later, my iPad was pestering me for the password.


Oddly enough this is not a problem on my iPhone 13, which is also on 15 and now 15.1. It seems random. I've seen some here with Exchange accounts (same tech as Outlook.com) with issues. I have 3+ exchange accounts I connect with on my phone and ipad and no problems with those here, so definitely hard to track down.


Clearly Apple and MS need to get together and fix this. It could be a very specific bank of servers our accounts are on that are the issue. No clue honestly. Just frustrating.

Oct 27, 2021 4:35 PM in response to EdHans

Yes, I’m experiencing the same issue. When I launch the Outlook app, I have to re-add my account and sign in. I stay signed in for about 60 seconds, and then I’m prompted to sign in again. My company uses Authenticator, so it’s more than just a sign in and makes it almost impossible to use the app. This started after I installed iOS 15 on my 2020 iPhone SE.

Jan 6, 2022 10:35 PM in response to EdHans

100%. This is getting so irritating. 4 passwords out of 200 in my passwords section. I’ve done every fox online I could find. Resetting phone. Signing out of iCloud, iMessages, facetime, etc. restored phone…nothing. It not only erased the passwords on my safari, it also erased most of my app logins (but not all strangely). I’ve been loyal to iPhone and apple for a decade but my Next phone will be android.

Feb 3, 2022 12:51 PM in response to EdHans

similar issue here. standard imap account (not exchange). vendor servers changed, so the incoming and outgoing host changed. iphone and ipad paired with icloud. deleted imap account from both devices. upon trying to newly add the once-existing account into the ipad with the new host info - the entered password is immediately forgotten during verification. re-entering the password gets as far as the 1st sync with the imap server in the mail app, then outgoing password is lost. rinse and repeat.

ios 15 not remembering account passwords

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.