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Mail App trouble

Hi there,


The Mail App in my Mac behaves crazy when I open it. It opens up thousands of pop up windows and wont stop until I quit it via Activity Monitor. I was thinking my laptop might be compromised or any other reason. I want to remove the app but there is no way that I can removing it after so many different tries.

Please advise, thanks

MacBook Pro 15″, macOS 11.6

Posted on Sep 28, 2021 6:08 PM

Reply
Question marked as Best reply

Posted on Sep 29, 2021 8:49 AM

elirezaeii wrote:

Hi there,

The Mail App in my Mac behaves crazy when I open it. It opens up thousands of pop up windows and wont stop until I quit it via Activity Monitor. I was thinking my laptop might be compromised or any other reason. I want to remove the app but there is no way that I can removing it after so many different tries.
Please advise, thanks


To trouble shoot further you can:


—Try a SafeBoot https://support.apple.com/en-us/HT201262



Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.

Login and test. Reboot as normal and test. Caches get rebuilt automatically.


In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.


This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.



—Test issue in another user (or guest user) account https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac

This will tell you if it a universal issue or isolated to your user/admin account. 



Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus

all these are known to cause issues



If no insight or resolved you can get a good look at your System config. and reveal conflicts or issues, you can download/run this trusted utility https://etrecheck.com

If you need help interpreting the report you can post it here in its entirety in the "Additional Text" box in the editing toolbar below, in your reply.

1 reply
Question marked as Best reply

Sep 29, 2021 8:49 AM in response to elirezaeii

elirezaeii wrote:

Hi there,

The Mail App in my Mac behaves crazy when I open it. It opens up thousands of pop up windows and wont stop until I quit it via Activity Monitor. I was thinking my laptop might be compromised or any other reason. I want to remove the app but there is no way that I can removing it after so many different tries.
Please advise, thanks


To trouble shoot further you can:


—Try a SafeBoot https://support.apple.com/en-us/HT201262



Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.

Login and test. Reboot as normal and test. Caches get rebuilt automatically.


In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.


This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.



—Test issue in another user (or guest user) account https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac

This will tell you if it a universal issue or isolated to your user/admin account. 



Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus

all these are known to cause issues



If no insight or resolved you can get a good look at your System config. and reveal conflicts or issues, you can download/run this trusted utility https://etrecheck.com

If you need help interpreting the report you can post it here in its entirety in the "Additional Text" box in the editing toolbar below, in your reply.

Mail App trouble

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