Hello,
Since I have my new iPhone 13 Pro, I noticed that when I connect it to my Mac so sync my Music library, the iPhone icon has a question mark and on the sidebar, it just represents a file where before with my iPhone XS it would be an iPhone icon.
Anyone knows why or if it might cause issues in the future?
Hey there Darshada,
Thanks for reaching out to Apple Support Communities. We understand you’re seeing a question mark on the iPhone icon in Finder on your Mac. We’ll be happy to help.
To verify, do you have any issues syncing any content from your Mac to your iPhone? What version of macOS do you have installed? If your Mac is not up to date, use the steps here to back up and update:
How to update the software on your Mac
Also, boot into safe mode and see if the issue continues there:
How to use safe mode on your Mac
We hope this helps. Take care.
Hello,
i do not have any issue to sync my iPhone with my MBP and both of them are up-to-date.
It is not a “problem” at all. It’s just the icon after all. But I will try later to boot into safe mode and will keep you updated 👌
Well, for no reason now the icon changed.
So everything is okay but I don't know the reason why it suddenly changed.
iPhone icon with question mark
