iOS 15 Tap to wake intermittent

Question

Level 1

4 points

iOS 15 Tap to wake intermittent

Am having issues with intermittent tap to wake on new iPhone 13 Pro and am exploring whether this is a software or hardware issue.

is anyone else having similar issues?

Posted on Sep 28, 2021 11:54 PM

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Answer 1

Axel Foley

Level 10

149,502 points

Sep 29, 2021 12:00 AM in response to Jonuk77

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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Answer 2

Jonuk77 Author

Level 1

4 points

Sep 29, 2021 6:38 AM in response to Axel Foley

I have found that if the phone has been placed face down for some time, this is when the issue arises for me!

Not sure if this is the case for others?

If I leave it turned back over for a few minutes it then works as normal, accelerometer issue?

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Answer 3

ChrisJ4203

Level 10

230,636 points

Sep 29, 2021 9:38 AM in response to Jonuk77

How long does the device need to be turned over for this to occur? I'm trying to test mine to see if this behavior is repeatable. You can contact Apple Support using the Get Support link at the top of the page here and discuss the issue with them.

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Answer 4

Jonuk77 Author

Level 1

4 points

Sep 29, 2021 9:55 AM in response to ChrisJ4203

Hi, if I leave it for about 10 minutes and slowly turn it over, it doesn’t wake when turning or upon tapping it at all and the issue persists until power button is pressed which leads me to think it was an issue with accelerometer.

have spoken with tech support at length and even reinstalled firmware from scratch and the issue persists.

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Answer 5

ChrisJ4203

Level 10

230,636 points

Sep 29, 2021 3:00 PM in response to Jonuk77

Well, I do not have my iPhone set to Raise to Wake. I have mine so I have to tap it to open. I have an iPhone 13 Pro as well, so I will take what you have shared and test my iPhone to see if I can duplicate this behavior and let you know.

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Answer 6

Jonuk77 Author

Level 1

4 points

Sep 29, 2021 12:08 AM in response to Axel Foley

Hi,

I did that yesterday but the issue has since come back…

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Answer 7

Russ G

Level 1

72 points

Sep 29, 2021 8:29 AM in response to Jonuk77

Most of the time my iPhone 13 / iOS 15 does wake upon tap, but there have been several instances where it has not. It seems eventually with enough tapping it does.

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