MX Record Error for Custom Domain Setup

For people like me, reaching this page through Google searching for a solution: Apparantly Apple checks the TTL. It has to be exactly 1 hour (3600 seconds) for all records provided, otherwise, the validation will fail.

So... mine just started working! Yay! I think I see the differences in what you need to do. For MX, MX, TXT, TXT in your 'Records' screen shot above, change "thejordanfamily.co.za" to "@" (without the quotation marks).

Then, the SPF record (the first TXT you have listed), put quotations around the Value. So, it should look like this:

"v=spf1 redirect=icloud.com"

I hope this information helps!

Interesting... I too use GoDaddy and it worked fine as I described it. These things can be really finicky though... if one letter is off, or if there's one space too many in something, that would be enough to cause it all to fail. And, honestly, I got three different ways of doing it from Apple. I followed and used the language they gave me from within the iCloud settings page... not from the email they sent (which had it different) or the support page link (which was also different from the other two). So definitely follow what they tell you to use from within your iCloud settings account for the custom domain. Hopefully you figure it out soon! Best of luck to you.

Hey Jordj939,

We would be happy to assist you with your iCloud Mail account.

Is your custom domain completely set up? Sometimes an email is sent to finish setting up the custom domain that is created. Check for an email to see if that is the case.

If you are unable to find an email, you can reach out to GoDaddy.com for more assistance, or you can get your DNS records needed from iCloud.com/settings

Here is how to Set up an existing domain with iCloud Mail. This will finish setting up you custom domain with iCloud Mail.

Have a great day!

Hello Jordj939,

Thank you for the information!

If you are still receiving this error, the next step would be to Get Support here.

Take care!

Hi Jord...

Any luck with this? I'm trying to set up my custom domain today (bringing it over from Gmail). I'm at the same point you are after about an hour... "Check MX Records"... "Check TXT Record". It says to wait a few hours so I'll give it a go a bit later and report back. I did notice that you listed your full URL for the 'Host' values... where they told me to simply use "@". I wonder if that has anything to do with it? Maybe you should just use "a"? Or maybe I should be typing in my full URL! Lol.

Either way, let me know if you've had any success with this. Thank you!

Hi there @Jordj939 - did you get any help from Apple? I am having the exact same problem with Namecheap and as far as I know, I have setup everything right. I have managed to setup O365 and Zoho mail records with one go - this just seems to get stuck with this Check MX records and nothing seems to help.

Namecheap support is just useless so I do not even try to get help from there.

Hi there, I have the same issue (MX records) with Shopify and I am going crazy now, because Apple says the problem is at Shopify and Shopify says the problem is at Apple... When I told this to Apple support, they "forgot" to answer me. Is there any chance you managed to solve this issue since? Thanks a lot!

I'm having the exact same issue with Shopify, please let me know if you get this resolved. thanks!