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charlene89 Author

Level 1

4 points

iphone 7 stuck on apple screen and wont restore.

hi my iPhone 7 has been stuck on the apple screen for a week now, I've gone to restore and update through iTunes but it gets all the way to "restoring iPhone" then a message comes up saying can not restore iPhone, a unknown problem has occurred (2009), i have tried 2 different cables, and made sure my iTunes is up to date, i have tried turning all my firewalls off and its still not working! please help!!!

iPhone 7, iOS 14

Posted on Sep 29, 2021 2:41 AM

Top-ranking reply

MrBill3

Level 10

103,984 points

Posted on Sep 29, 2021 5:03 AM

Hello,

Hmm, see if this helps:

iOS update and restore errors - Apple Support

Good luck.

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iphone 7 stuck on apple screen and wont restore.

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