Hi
I was charged 599r because I cannot reduce the amount of icloud storage, help me please and return the money to me and change the subscription instead of 2TB to 200GB
[Edited by Moderator]
iPhone 12 Pro, iOS 14
Read this support article to learn how to...
"Downgrade or cancel your iCloud+ plan" on an iOS device, a Mac, or a PC.
Click here --> https://support.apple.com/HT207594
"If you can't click Done, make sure you are signed in with the same Apple ID as your iCloud storage plan. You can also try following these steps on a different device. If you still need help, contact Apple Support ( https://getsupport.apple.com/?caller=cups&PGF=PGF63006&category_id=SC0060 )."
For some people "Done" does not show, in which case a person found this solution worked for them: https://communities.apple.com/de/thread/250533579 = 'Click on the same option you currently have, then click accept. Then go back to the selection window and select the downgrade you wish and click accept.'
if that does not work, contact Apple:
Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.
Note, if you go the standard route of requesting a refnd for a purchase you may find your subscription is completely canceled along with loss of all content, which you may not want done. Discuss any refunds with an Apple representative in person.
Read this support article to learn how to...
"Downgrade or cancel your iCloud+ plan" on an iOS device, a Mac, or a PC.
Click here --> https://support.apple.com/HT207594
"If you can't click Done, make sure you are signed in with the same Apple ID as your iCloud storage plan. You can also try following these steps on a different device. If you still need help, contact Apple Support ( https://getsupport.apple.com/?caller=cups&PGF=PGF63006&category_id=SC0060 )."
For some people "Done" does not show, in which case a person found this solution worked for them: https://communities.apple.com/de/thread/250533579 = 'Click on the same option you currently have, then click accept. Then go back to the selection window and select the downgrade you wish and click accept.'
if that does not work, contact Apple:
Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.
Note, if you go the standard route of requesting a refnd for a purchase you may find your subscription is completely canceled along with loss of all content, which you may not want done. Discuss any refunds with an Apple representative in person.
How to request a refund for iCloud storage?
