Genius Bar appointment system a complete joke London Regent Street store

HERO887 wrote:

Just want to vent some frustration regarding the appaulling instore appointment system.

I arrived on time and was checked in and seated.

Was told someone would come to me but no one did for half an hour whilst other people after me got served by the geniuses.

Turns out the system auto cancelled my appointment ten minutes after I arrived.

what an absolute joke that no one on the store even monitor the appointments and just reply on a shoddy appointment system that clearly does not work.

ill probably call the store and let their store manager know what a joke it is.

you can submit your Apple Feedback http://www.apple.com/feedback

Ranting here does not good because we do not work for Apple. The feedback link may not work for customer service complaints. However, you have a major Apple corporate office on the other side of the Irish Sea you can write:

HERO887 wrote:

ill probably call the store and let their store manager know what a joke it is.

Calling the store manager and politely expressing your concerns is probably the place to start. As someone who worked in retail for over 20 years, I can tell you that people who are polite get taken much more seriously than people who are not.

HERO887 wrote:

Thanks for your reply much appreciated! Unfortubately there is no store feedback there.

I'm not the one who suggested the feedback link. I'm the one who suggested you speak directly to the store manager. I still think that's where you should start.