Can't "find my" AirPods even if I'm holding them!

So if I try to use the "Find My" for either my AirPods or AirPods Pro the app will only give me the last location they were when i used them and not where they currently are. They need to be connected. So they also won't actually play a sound either. AppleCare support said that this is just how it is now, even though this was a functionality I had with my old AirPods a year ago.

I'm not sure why Apple would change this. If I was using my AirPods I wouldn't need to find them and giving me the last location isn't really what I need. Has anyone else had this issue?