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On my iPhone 11 with iOS 15, when i push "Set Up Personal Hotspot" it says "To enable personal hotspot on this account, contact carrier."
My carrier is Google Fi. Google Fi support says the issue is with IOS 15. I downloaded IOS 15 yesterday. When I had iOS 14 i had no issues setting up a personal hotspot.
iPhone 11 Pro Max
Hello, Johnnyvan447. Thank you for posting to the Apple Support Communities. We understand that you are seeing a message to contact your carrier for support with enabling the Personal Hotspot feature of your iPhone. We’re happy to help you get Personal Hotspot working again now that you have updated to iOS 15.
A message like this may show if you need to confirm with your carrier that your current wireless plan supports Personal Hotspot. We would suggest contacting your carrier in this situation to find out about any potential account changes that may be needed.
We can also suggest several troubleshooting steps to complete on your device. The following Apple Support article explains which steps to try first if you are noticing that Personal Hotspot is not working as expected:
If Personal Hotspot is not working on your iPhone or iPad (Wi-Fi + Cellular) - Apple Support
We hope that the information in our reply here provides you with a good direction to getting Personal Hotspot online and enabled again. Please let us know if we can help answer any other questions about this feature.
Cheers!
Hello, Johnnyvan447. Thank you for posting to the Apple Support Communities. We understand that you are seeing a message to contact your carrier for support with enabling the Personal Hotspot feature of your iPhone. We’re happy to help you get Personal Hotspot working again now that you have updated to iOS 15.
A message like this may show if you need to confirm with your carrier that your current wireless plan supports Personal Hotspot. We would suggest contacting your carrier in this situation to find out about any potential account changes that may be needed.
We can also suggest several troubleshooting steps to complete on your device. The following Apple Support article explains which steps to try first if you are noticing that Personal Hotspot is not working as expected:
If Personal Hotspot is not working on your iPhone or iPad (Wi-Fi + Cellular) - Apple Support
We hope that the information in our reply here provides you with a good direction to getting Personal Hotspot online and enabled again. Please let us know if we can help answer any other questions about this feature.
Cheers!
I checked with my carrier; it supports the personal hotspot feature. In fact, I used the personal hotspot feature regularly on this phone with this carrier all the time when I had IOS 14.x on the phone. The problem has only occurred this week when I downloaded IOS 15. I followed the steps you suggested to no avail. This is the message I receive:
Thank you for replying back here, Johnnyvan447. We understand that the previous troubleshooting steps did not fully resolve the message that you have been noticing when you try to enable Personal Hotpot.
To continue from here, we would still suggest contacting your carrier according to the message that you are seeing. You may also find help by contacting Apple Support. Depending on your location, you may be able to contact Apple Support using the following link:
Please reply back if we can help further.
We hope you have a good day!
I cdid contact my carrier before I ever posted here. Carrier said to contact Apple.
The only variable that changed was iOS 15.
Hello Apple,
I'm also having the same problem and I'm currently using the google fi service in the US. Google also mentioned that I should contact apple for this issue.
Sam problem, please advise Apple.
User to user support forum.
Apple is not here.
Contact Apple Support
ios 15 Personal Hotspot
