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It’s asking me for my old pin number to update the software not my current phone number I’m confused and I don’t remember the old pin number I cannot update my software

I’m trying to update my software but it’s asking me to enter my old pin number which I cannot remember it will not except my new pin number which unlocks everything in my phone I’m confused about this situation I need to update my software

iPhone 12, iOS 14

Posted on Sep 30, 2021 5:43 AM

Reply
2 replies

Sep 30, 2021 6:14 AM in response to 819RDA

Regarding your data, If…

  1. You have an iCloud or iTunes latest backup, then there is nothing to worry about. If not read more...
  2. You have synced your data to iCloud, then what you will get back is what you have synced to iCloud and uploaded to iCloud Drive; like the information that are synced and stored in iCloud are, Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memosshared photosiCloud Photos*, Health data, call history, and files you store in iCloud Drive. (*-If you had turned on iCloud Photos, your content is automatically stored in iCloud.)
  3. You have imported your Photos & Videos to Mac/PC then they are safely residing there on Mac/PC
  4. You have uploaded some of it to Cloud Drives using Files app (iCloud Drive, Google Drive, OneDrive, DropBox, Flickr, box, AmazonDrive, Adobe Creative Cloud etc). The data remains there.
  5. You have not backed up or do not have the latest backup, nor imported nor you have synced nor uploaded your data to cloud drives prior to the situation that you are in, then I am sorry, all your data is lost.


It’s asking me for my old pin number to update the software not my current phone number I’m confused and I don’t remember the old pin number I cannot update my software

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