charrj98 Author

Level 1

4 points

frozen on apple loading screen

I wonder if someone can help, I have the iPhone 11 I tried to erase the contents of the phone as I am selling it and it is now frozen on the loading screen with the apple logo and it has barely even loaded it is just stuck. does anyone have any advice on what I can do?

iPhone 11

Posted on Sep 30, 2021 7:49 AM

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3 replies

Level 8

36,827 points

Sep 30, 2021 7:50 AM in response to charrj98

If your iPhone won't turn on or is frozen - Apple Support

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charrj98 Author

Level 1

4 points

Sep 30, 2021 7:58 AM in response to Dogcow-Moof

It's currently stuck on the loading screen after trying to erase the contents of the phone

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Level 8

36,827 points

Sep 30, 2021 12:16 PM in response to charrj98

Then follow the instructions at the link I posted above in the section labeled "If your iPhone turns on but gets stuck during start up."

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frozen on apple loading screen

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