My iPhone will not play aa inflight movies. I have been on 5 flights and no movies will work. The ads work just fine. However, after I watch the ads I get a spinning icon on my screen that never goes away. The movies do not work.
I'm sorry you think it was unhelpful. And yes the post did intimate that Apple should fix it themselves on the iOS side which would require Apple to hack AAs software. But as it turned out there were 3 parties involved, AA, Apple and the company running the software for the streaming media. And yes, I'm sure Apple was in contact with AA and AA was in contact with their vendor. But Apple can't "reach out and fix the issue on their own accord".
My understanding is that iOS 15.2 and AA's latest version fixed the problem, it worked for my sister when she flew back from Charlotte.
Had the same issue on 4 different flights this week with iPhone running 15.0.2.
Just flew domestic flights with Viasat. My iphone13 pro has the latest IOS version 15.1. Had the same issue described above. 15.1 does not fix the issue
I’m on an AA flight right now and can confirm on the last 4 flights I’ve been on I cannot view the movies or shows. The ads work just fine. I”m on iPad Pro 13 inch 2021 an 15.0.2 version of IOS.
I flew yesterday (Dec4) iphone 13pro, 15.1.1 software and could only see the trailers and advertisements. Movie just appeared as blank screen. I tried full screen - no difference.
As far as I can determine the issue is fixed. If it isn’t for you then perhaps you need to make a Genius Barr appointment.
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On 15.3 and still does not work. I fly 4-6 times per week and after all these years of using Android and not having an issue the switch to iOS is disappointing.
I’m having the same problem. No amount of resetting or trying multiple browsers work. It’s incredibly frustrating.
Trailers and ads work but not the movies.
Apple fixed this issue a while back, but it’s back again! This issue reappeared starting a few weeks ago.
This is an unsatisfactory response as well. I carry 2 iPhones. And the XS MaX works on every flight. The 13 pro max works about half of the time.
I got this from their customer service. I thought I was on 15.1 on my iPad, but wasn’t. I fly on Sunday at noon and will let you know. Keeping one phone on 15.0.2, the other phone on 14.8.1, and iPad on 15.1. Will let you all know!
The issue you're seeing isn't related to our connectivity solution; the problem has impacted all Apple customers that attempt to play DRM content with a Safari Browser. You'll need to upgrade your iPad to iOS 15.1 before your next flight. Any Apple devices attempting to view Wireless IFE content when running iOS 15, 15.01, or 15.02 will result in the end-user receiving an error that this user witnessed during his flight. Let us know if this works.
American Inflight movies don’t work
