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unable to communicate with watch

New iPhone 13. Want to turn on unlocking with Apple watch, but it's unable to communicate with my watch. My watch is syncing with the phone for emails and other apps.

Posted on Sep 30, 2021 1:47 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 2, 2021 8:32 AM

Hi lundson87,


Thanks for giving those a try.


There was an update yesterday for iOS 15.0.1 and it looks like it should address this issue for you:

Update your iPhone, iPad, or iPod touch


Read about that here:

"This update includes bug fixes for your iPhone.

  • Unlock iPhone with Apple Watch may not work on iPhone 13 models"

About iOS 15 Updates


Let us know if updating helps.


Thanks for using the Apple Support Communities.

5 replies
Question marked as Top-ranking reply

Oct 2, 2021 8:32 AM in response to lundson87

Hi lundson87,


Thanks for giving those a try.


There was an update yesterday for iOS 15.0.1 and it looks like it should address this issue for you:

Update your iPhone, iPad, or iPod touch


Read about that here:

"This update includes bug fixes for your iPhone.

  • Unlock iPhone with Apple Watch may not work on iPhone 13 models"

About iOS 15 Updates


Let us know if updating helps.


Thanks for using the Apple Support Communities.

Oct 1, 2021 11:41 AM in response to lundson87

Hi lundson87,


It seems you're having trouble enabling your Apple Watch to unlock your iPhone and we can help.


Do you have Bluetooth and Wi-Fi enabled for your iPhone?

Make sure to check in Settings. Both Wi-Fi and Bluetooth must be turned on.


Have you tried restarting each device separately?


Make sure you have everything configured as seen here:

Unlock your iPhone with Apple Watch when you're wearing a face mask or sunglasses


Thanks for using the Apple Support Communities.

unable to communicate with watch

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